Application Specialist – System Administrator Electronic Oral Health Record (eOHR)
- Drive outcomes with NSW Health’s eOHR platform to improve patient care.
- Work in a role that balances innovation, learning, and patient impact.
- Paid Allocated Day Off (ADO) every month, in addition to your annual leave.
Support NSW Health’s eOHR platform to enhance patient care, ensure system integrity, foster learning, and promote a positive workplace culture.
Employment Type: Permanent Full Time
Position Classification: Senior Analyst
Remuneration: $113,645 - $131,806 per annum
Hours Per Week: 38
Location: Cumberland Hospital
Where you'll be working
Western Sydney Local Health District (WSLHD) is responsible for providing primary and secondary health care for people living in the Auburn, Blacktown, and The Hills Shire, Cumberland and Parramatta Local Government Areas (LGAs) and tertiary care to residents of the Greater Western Region. We are committed to our vision of 'better health services for the people of western Sydney and beyond'. and to the delivery of health care or related services in line with our core values of collaboration, openness, respect, and empowerment.
What you'll be doing
- To ensure that the Electronic Oral Health Record (eOHR) platform’s core purpose of delivering clinical and patient outcomes, is consistent with Health’s strategy for improving care across the NSW Health system.
- To ensure the following outcomes are achieved in the delivery of key clinical systems to WSLHD. These include maintaining the integrity of the system; ensuring its secure (confidential) use; providing necessary reporting and analysis for decision making; ensuring that the administration of the system is in line with agreed standards; and supporting future projects to maintain and enhance system currency.
How to Apply
Apply online by submitting your resume, and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Selection Criteria
- Relevant tertiary qualifications in information technology/health information and/or equivalent industry experience in application support and maintenance working with enterprise applications, Oral Health Information System such as Titanium, eOHR, and enterprise-wide patient management and administration systems. This includes experience in user and system testing of applications.
- Demonstrated knowledge of MS SQL Server, SQL scripting and stored procedures.
- Proven experience and knowledge with eOHR, Titanium application and related enterprise wide patient administration system, and knowledge of clinical information systems within a health environment with demonstrated understanding of clinical and administration processes in Oral Health
- Demonstrated understanding and experience relating to application and software development, and support and maintenance processes i.e. issue investigation and resolution, testing, change control management, version control processes.
- Proven high level verbal and written communication skills, with experience in the delivery of clear and concise system support documentation, technical documentation, and stakeholder information. Including demonstrated experience in planning, developing, and delivering training programmes (online training programmes and in person). Demonstrated high level interpersonal skills and proven ability to communicate and collaborate effectively with diverse stakeholders to secure satisfactory outcomes.
- Demonstrated highly developed analytical and problem-solving skills, with strong planning, time management and organisation skills.
- Proven experience leading and project managing application releases and upgrades; working collaboratively in a team environment with a positive attitude who is self-motivated and can work effectively with minimal supervision.
- Demonstrate highly developed customer engagement and support experience for delivery of excellent services to stakeholders, with experience in developing, implementing, documenting and monitoring delivery of Service Desk duties in line with the ITIL framework, including Incident management; Change management and Request management and Problem management. Ability and means to travel on a flexible schedule as required with valid NSW Driver’s License.
Requisition ID: REQ520948
Applications Close: 3rd February 2025
Need more information?
- Discover more about the application process.
- Review the detailed Position Description for insights into role requirements and criteria.
- Explore the selection process, employment checks, outcomes and notifications.
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
