Training and Quality Assurance Manager
Employment Type: Temporary Full Time up to 30 April 2027
Position Classification: Health Mgr Lvl 2
Remuneration: 114251 - 134809
Hours Per Week: 38
Requisition ID: REQ663623
Location: Westmead
Applications Close: Midnight on 29 May 2026
To be eligible for this role you MUST be a current employee of The Sydney Children’s Hospitals Network.
To apply for this position, please attach your resume and a response to the following targeted questions:
- What strategies would you use to identify new opportunities to assist in increasing revenue for the Network?
- Outline your experience in developing and implementing training and education programs?
What you'll be doing
The Training and Quality Assurance Manager is a pivotal role which contributes to the Sydney Children’s Hospitals Network (SCHN) by ensuring that users of the Patient Billing, Receipting and Debt Recovery system are appropriately trained in a customer focused and timely and efficient manner, thereby assisting revenue generation and cash flow improvement within SCHN.
This senior position takes responsibility for the training of users in the billing, receipting and debt recovery operations in the Transactional Services Department, and throughout the organisation, to ensure quality service delivery to patients and their families, staff and clients of SCHN.
The Training and Quality Services Manager will use their knowledge and experience to consult, facilitate, deliver and implement training and education to operational staff, Clinicians and other hospital professionals in the patient billing system. The position will promote the system, and work in association with the Systems Data Manager, to identify and respond to service requirements. With strong problem solving skills, this role identifies potential issues, develops and implements strategies to ensure these are resolved in a professional manner. This position plays a key role in maintaining relationships with other departments in SCHN and requires a full understanding of business and operational aspects of service delivery.
The Children’s Hospital at Westmead, together with the Sydney Children’s Hospital at Randwick, forms the Sydney Children’s Hospitals Network (SCHN).
Our aim is to provide relevant, innovative and dynamic health service for all children attending our facilities.
Child Safe Standards:
SCHN is committed to maintaining a child-safe environment that respects and upholds the rights of children and young people, in line with NSW Health’s commitment to the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Additional Information:
SCHN is an Equal Opportunity Employer that values diversity, recognising that a diverse workforce strengthens our culture and enhances the care we provide to children, young people and their families.
Where required, overseas qualifications must be formally assessed by the Department of Education or relevant authority for recognition in Australia.
An Eligibility List may be created for future temporary full or part time vacancies
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Janice Mullin on jan.mullin@health.nsw.gov.au
