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Support Services
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HealthShare NSW
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REQ84239 Requisition #
Thanks for your interest in the Team Leader position. Unfortunately this position has been closed but you can search our 1,951 open jobs by clicking here.
  1. Demonstrated excellence in quality customer service, administration and leadership in a call centre environment including capacity to manage the day-to-day operations.
  2. Demonstrated excellent verbal, written and interpersonal communication skills within a customer service environment with an emphasis on negotiation, conflict resolution and liaison skills.
  3. Demonstrated skills in managing a small team and developing performance measures including capacity to provide training and coaching to service centre staff on application of program guidelines and protocols including troubleshooting using problem solving and analytical skills.
  4. Demonstrated time management and organisational skills including proven ability to meet deadlines and workload demands to maintain a high quality of customer service including an ability to assist with the development and implementation of policies, procedures, standards and practice.
  5. Demonstrated skills in quality improvement initiatives and strategies including ongoing review and implementation of change including monitoring and ensuring timely and accurate data entry is maintained in order to meet service standards and performance indicators.
  6. Demonstrated proficiency using Microsoft Office software, telephony systems and applications used in a typical call centre including report writing.
  7. Capacity and willingness, including current NSW driver’s license, to travel to HealthShare NSW business and service locations throughout NSW, which may include overnight stay in regional / remote areas.


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Position Description
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For role related queries or questions contact Lisa Seymour on Lisa.Seymour@health.nsw.gov.au

Applications Close: 28th January,2019. 

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