Credit Officer
- Role title: Credit Officer
- Role type: Permanent full time
- Role grade: Administration Officer Level 3, Year1/2
- Department and location: Finance, St Vincent’s Hospital, Darlinghurst
- Salary: $71,072.43 - $73,287.41 + super + salary packaging
Better and fairer care. Always.
We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services.
Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.
About the role
- Deliver a high-quality customer experience by proactively contacting patients, customers, insurers and health funds to resolve outstanding accounts with empathy and professionalism
- Respond to phone, email and written enquiries promptly, ensuring clear communication and positive outcomes for all stakeholders
- Work collaboratively with internal teams to investigate and resolve account queries, ensuring a seamless and supportive customer journey
- Manage billing communications including statements and reminders, helping customers understand their accounts and payment options
- Identify and resolve payment discrepancies and complex account issues, taking a solutions-focused approach while maintaining accuracy in a fast-paced environment
About you
- Thrive in a high-volume, fast-paced environment, managing busy email inboxes and phone enquiries while delivering responsive, customer-focused service
- Engage confidently with a wide range of stakeholders, demonstrating exceptional verbal communication and professionalism in every interaction
- Produce clear, accurate and concise written communications, ensuring high-quality business and client correspondence
- Work collaboratively within a team while also taking initiative and managing tasks independently to achieve strong outcomes
- Apply strong organisational, time-management and problem-solving skills to prioritise competing deadlines, resolve conflicts and negotiate positive results
Why work at St Vincent’s?
- Join us on our mission to provide care to all, including the most at-risk people in our community
- Discounted access to many gyms for you and your family with Fitness Passport
- Access to discounted private health insurance with Medibank
- Access to a government salary sacrifice program. Make a proportion of your salary tax-free
- Committed to financial support for educational development, scholarship programs, paid study leave
About the hospital
In this role you will be based at St Vincent’s hospital, Darlinghurst.
- A busy inner-city hospital in a beautiful location
- Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches
- A place of expert clinical care for at-risk people
- Closely partnered with universities & affiliated research institutes, many of which are located on-campus
- Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health
Sponsorship / work rights for Australia
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.
Pre-employment checks
Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.
Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
As part of our commitment to reconciliation we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
How to apply
The closing date for applications is 02 June 2026. Please apply at your earliest convenience as we will be interviewing strong candidates as you apply.
Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert.
Respectfully, this role is not open to recruitment agencies.
For more information, and to apply click here
