Records Officer
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- Administration
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- REQ623202 Requisition #
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- 3 days ago Post Date
Records Officer
Employment Type: Temporary Full Time (up to May 2026)
Remuneration: Health Manager Level 1, $87,813- $116,824, plus Superannuation, with a 38-hour work week
Location: 1 Reserve Road, St Leonards NSW
Closing Date: 10 December 2025 (11:59PM)
This position is open to internal NSW Health permanent employees, or temporary employees who have been employed as part of a merit-based selection process for more than 3 months.
To submit application, you must sign in using your Stafflink ID.
Join our Digital Workplace and Information Management team at Ministry of Health for an exciting temporary employment opportunity from 13 February until 8 May 2026 and be part of the team enriching health in millions of ways every day.
About the role:
The Records Officer is responsible for providing ongoing support, advice, training and assistance to the NSW Ministry of Health and customers regarding records management processes, policies and procedures while ensuring an efficient and effective service in accordance with Government legislative and policy requirements.
For more information, read the full Role Description.
What you’ll be doing
- Provide timely customer support, advice and assistance with the development, implementation and maintenance of compliant records management processes and systems, providing ongoing support and training, and contribute to the development of policies and procedures.
- Maintain access to users and create user account for new staff in systems and manage locations list, Convene user list and committee membership, ensuring its currency and accuracy; conduct audits for account reconciliation.
- Arrange the disposal of NSW Ministry of Health records ensuring compliance with relevant statutory requirements and procedures.
- Process closed files for archival submission to NSW Government Records Repository and manage the retrieval of all requested files on behalf of NSW Ministry of Health.
- Process access requests for records from closed psychiatric facilities that are controlled by the NSW Ministry of Health and subpoena served on the NSW Ministry of Health and coordinate response
About you
We are seeking motivated and committed individuals who can support the work of NSW Health with providing support, advice and assistance regarding records management processes, policies and procedures.
- Demonstrated experience in corporate records and information management in a large and complex/diverse service industry organisation, including relevant qualifications or equivalent.
- Sound problem-solving and organisational skills including ability to analyse and interpret information, use strong written communication to prepare correspondence/reports
- Proven engagement, collaboration and negotiation skills with demonstrated ability to build, maintain and use relationships with customers and stakeholders
- Sound computer skills including MS Office, EDMS (such as, but limited to Content Manager) and online databases
How to apply
Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) AND demonstrate your ability by attaching a response to the two target questions below.
Target Questions (1-2 pages)
- This role will facilitate and deliver Content Manager training both face to face and virtually. What training strategies have you used that has helped your sessions run smoothly and effectively for participants.
- Provide an example where you have used your customer service skills and experience with a difficult customer to achieve a positive outcome.
For role related queries or questions contact Lusia O’Brien, Manager Records Services on lusia.obrien@health.nsw.gov.au and quote REQ623202.
If you do require any adjustments to the recruitment process during the recruitment process, please contact Khloe Yang on shuo.yang@health.nsw.gov.au
Benefits
The Ministry of Health offers its employees challenging and rewarding work with opportunities for career progression, learning, development and work-life balance. To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
Our commitment to Diversity and Inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.
Additional information
- This is a NSW Health internal EOI and decisions will be made upon review of all submissions. Offers for this position are dependent on capacity to release the applicants from their current position/role. Please note the selection process will include an informal interview and work sample to determine your suitability.
- You can only be employed for a total period of up to 12 months via this expression of interest
- For more information on applying visit the Ministry of Health Career portal
Applications Close: 10 December 2025 (11:59PM)
