Applications Specialist

Role Title: Application Specialist

Employment Type: Temporary Full Time (up to June 2026 with possibility to extend)

Position Classification: Health Manager Level 3

Remuneration: $127,150 - $144,444, plus Superannuation

Location: 1 Reserve Road, St Leonards NSW

Hours Per Week: 38

Requisition ID: 

Closing Date: Sunday 6 July 2025 (11:59PM)

Join our eApproval program team at Ministry of Health for an exciting temporary employment opportunity and be part of the team enriching health in millions of ways every day. 

About us

• • Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
  • Join a passionate team dedicated to innovation and creativity.
  • While regular office presence is essential, we offer flexible work arrangements to support your needs.

To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook. 

About the role

eApproval is an online application which enables the end-to-end document management and workflow solution of all briefs, Ministerials and correspondence. The application enables NSW Health’s vision for a digitally enabled workplace with streamlined management of approvals.

We are looking for an Application Specialist to manage the day-to-day operations of the eApproval system to ensure that it runs efficiently and effectively.  This role is also responsible for the overall service management which includes incident management, service request management, problem management, change management and configuration management.

With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.

As the program expands to a statewide rollout, it is now the best time to join the team.

What you’ll be doing

• • Provide second level support to end users and act as an escalation point to the support team for resolution of complex service-related issues, including liaising with eHealth NSW and/or vendor to resolve eApproval issues. 
  • Provide technical, configuration and associated application support, including coordinating and delivering the required support levels for complex and significant issues, problem resolution and change management in accordance with agreed service levels. 
  • Maintain system integrity by liaising with internal stakeholders to determine information needs (includes new item types, business areas request, business categories), establish and control systems relating to access and security, coordinate system updates and implementing data backups. 
  • Maintain and update technical configuration, business and application support documentation in line with agreed design principles, best practice and quality assurance processes as well as providing ongoing training to the support team for knowledge transfer with eApproval and associated systems. 
  • Review and analyse existing application design to optimise functionality, workflows and usability, including perform gap analysis, document business requirements, communicate specific enhancement requirements to relevant support teams/vendors. 

About you

We are seeking motivated and committed individuals who can support the work of NSW Health with: 

• • Extensive experience in managing and supporting corporate information systems; with the ability to elicit, understand and translate business requirements into ICT solutions within a large and complex service industry organisation. 
  • Experience in ICT support and customer service role to troubleshoot issues and perform root-cause analysis. 
  • Demonstrated high level analytical skills including the ability to analyse and interpret complex information from numerous sources, prepare and present analysis and reports, deal with challenges creatively and achieve business focused solutions for an integrated environment. 

How to apply

At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.

Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) AND respond to the targeted questions below (maximum 4000 characters per question including spaces) in the questionnaire and then submit your application.

Target Questions 

• • Describe an example where you dealt with a frustrated user about an application issue? What approach did you use to troubleshoot?
  • Describe a time when you had to explain a complex technical issue to a non-technical user?
  • Describe a situation where you significantly improved a process or system functionality?

If you do require any adjustments to the recruitment process during the recruitment process, please contact Rebecca Chan on Rebecca.Chan3@health.nsw.gov.au.

Applications Close: Sunday 6 July 2025 (11:59PM)