Clinical Care Co-Ordinator - Outpatients

                                       Lead the way in transforming outpatient care — where strategic coordination meets compassionate service


Employment Type

Location: John Hunter Hospital | Awabakal Land


Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. 

About The Role:

Health Manager – Outpatient Services

Our Clinical Care Coordinator – Outpatients is seeking a dedicated and dynamic Health Manager to lead and coordinate outpatient services across Orthopaedics, Neurosurgery, Plastics, and Ophthalmology.

In this key role, you will be responsible for:

• Coordinating access to care and aligning clinic capacity with community demand.
• Overseeing daily clinic activity to ensure appropriate scheduling and avoid overbooking.
• Managing waitlists effectively, ensuring urgent patients are appropriately prioritised.
• Addressing service issues and complaints in a professional and timely manner.
• Supporting the day-to-day operational needs of the outpatient departments.

We are looking for someone with a clinical or multidisciplinary background who can meet the evolving demands of the role. While a background in health is highly desirable, it is not essential.

This position offers a Monday to Friday roster, with flexible work options available to support work-life balance.

About You:

We are seeking an innovative and self-motivated professional with a genuine passion for health care. The ideal candidate will demonstrate:

• Strong communication skills, with the ability to adapt messaging to suit diverse audiences.
• The capability to work independently while effectively prioritizing the varying needs of the community.
• A flexible and approachable demeanour, coupled with proactive problem-solving abilities.
• Solid operational and organizational skills, with exposure to change management processes.

A resilient and positive mindset, unafraid to drive meaningful improvements within the workplace.

Benefits: 

At Hunter New England Health enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:

• Training in hospital-specific systems and administrative processes with offsite support available.
• A supportive team environment that fosters learning and development regardless of the role they fill.
• Sustainable Healthcare: Together towards zero
• 4 weeks annual leave (pro-rata for part time employees)
• Salary packaging options - up to $11,600 plus novated leasing
• Fitness Passport for health and well-being - discounted gym options for you and your family

Employee Assistance Program (EAP) for staff and family members

Additional Information:

An eligibility list will be created for future full or part time vacancies.  

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Joseph Turner on Joseph.Turner@health.nsw.gov.au

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. 

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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