Administration officer - Transitional Aged Care Program - Targeted

Join the Transitional Aged Care Program as a Key Administrative Support Officer

Remuneration: $34.47 - $35.54 Per Hour + Superannuation + Salary Packaging
Employment Type: Temporary Part Time – 12 Month Contract
Position Classification: Admin Officer Level 3
Hours Per Week: 24
Requisition ID: REQ562381
Location: Wallsend, Onsite 
Closing Date: Sunday the 18th of May

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. 

What we can offer you:
At Hunter New England Health enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day: 

• Sustainable Healthcare: Together towards zero 
• 4 weeks annual leave (pro-rata for part time employees) 
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance 
• Salary packaging options - up to $11,600 plus novated leasing 
• Fitness Passport for health and well-being - discounted gym options for you and your family 
• Employee Assistance Program (EAP) for staff and family members 

About the role:
This is a fast-paced and rewarding administrative role where you’ll be the go-to person for keeping our clinical operations running smoothly. You'll act as a vital communication bridge between patients, providers, and staff—especially when unexpected changes arise.

Your day-to-day will involve:
• Rebooking appointments and updating schedules when staff are unavailable
• Contacting patients with timely updates about delays or changes to their care
• Liaising with clinicians, support teams, and clients to ensure seamless coordination
• Supporting the care of up to 68 clients at a time within the Transitional Aged Care Program
• Assisting with logistical support, including catering for twice-weekly group sessions
• Managing correspondence, data entry, rostering support, and record keeping

This role combines strong communication, problem-solving, and computer skills with a people-first mindset.

You'll thrive in this role if you:
• Enjoy being the first point of contact in a busy, client-focused setting
• Communicate confidently and clearly with a diverse range of people
• Are calm under pressure and respond flexibly to last-minute changes
• Have good computer skills and are willing to learn programs like CHIME, IPM, and StaffLink
• Are organised, collaborative, and proactive in offering help to the team

About the Team
You’ll work alongside a supportive AO4 and a passionate multidisciplinary clinical team. The environment is one of collaboration, mutual respect, and shared goals. You’ll play a key role in enabling high-quality patient care by making sure our systems and communications are well coordinated.

Additional Information:

• At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply.  
• If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. 
• An eligibility list will be created for future temporary part time vacancies. 
• To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa. 
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.