Administration Officer - Targeted

Location: John Hunter Hospital | Awabakal Land

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. 

About the role: 

– JHH Outpatients Clinics

You will be part of the dynamic team supporting the large and fast-paced Outpatients service at John Hunter Hospital. This service provides critical administrative and clerical support to a wide range of outpatient specialties. Shifts may be scheduled anytime between 6:00 AM and 6:00 PM, requiring flexibility and reliability.

Key Responsibilities:

• Patient Arrival: Greet and process patients upon arrival, ensuring accurate check-in procedures.
• Appointment Booking: Schedule follow-up appointments in line with clinical instructions and availability.
• Clinic Preparation: Complete pre-clinic administrative tasks, such as managing patient files, updating records, and preparing documentation for clinicians.
• Multitasking: Work efficiently under pressure during busy clinic hours while maintaining a professional and compassionate demeanour.

About You:

• A high level of reliability and professionalism
• Exceptional verbal and written communication skills
• A strong commitment to providing excellent customer service in a fast-paced clinical environment
• Proficiency in computer systems and the ability to quickly learn and retain new information
• A professional and courteous telephone manner
• A solid background in customer service roles
• A flexible and adaptive approach to changing priorities and workflows
• The ability to establish and maintain collaborative and respectful working relationships with colleagues at all levels of the organisation
  

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

Benefits: 

 Hunter New England Local Health District (HNELHD) is a great place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry we provide a range of public health services to the Hunter, New England and Lower Mid North Coast. Being the largest employer in the region we can offer salary packaging options, educational opportunities and support from a broad network of health professionals. With CORE Values of Collaboration, Openness, Respect and Empowerment your professional life is provided every opportunity to succeed and develop in your chosen profession. Working with HNE Health gives you access to a great range of benefits: 

Sustainable Healthcare: Together towards zero 

4 weeks annual leave (pro-rata for part-time employees) 

Superannuation contributions 

Salary packaging options 

Fitness Passport 

Employee Assistance Program (EAP) for staff and family members 

Need more information?

  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Jessica King jessica.king4@health.nsw.gov.au 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. 

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 

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