Administration Officer
Join Our Friendly Team – Administration Officer (Intermediate Stay Mental Health Unit)
Remuneration: $71,072.43 - $73,287.41 Per Annum + Superannuation + Salary Packaging
Location: James Fletcher Campus, Newcastle
Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Hours Per Week: 38
Requisition ID: REQ617665
Applications Close: Sunday, 30th November 2025
About the Role:
Are you an organised and proactive administrative professional looking for your next challenge? The Intermediate Stay Mental Health Unit (ISMHU) is seeking a motivated Administration Officer to provide vital administrative and clerical support to our team.
In this role, you’ll help ensure the efficient and effective operation of the Unit by providing high-quality administrative assistance to nursing, allied health, and medical staff, as well as supporting patients, families, and carers. You’ll play an important part in helping the team deliver excellent care within a compassionate, structured, and professional environment.
This position offers a Monday to Friday schedule (7:30am – 4:00pm) and is based at the James Fletcher Campus, just minutes from Newcastle Beach, with the added benefit of secure onsite parking.
About Us:
The Intermediate Stay Mental Health Unit (ISMHU) is part of the Hunter New England Local Health District (HNELHD) and provides focused, recovery-oriented care for people experiencing mental health challenges.
You’ll be joining a friendly, vibrant, and collaborative team that values professionalism, respect, and teamwork. The ISMHU team prides itself on creating a positive workplace culture where staff feel supported, valued, and encouraged to grow.
Located in the heart of Newcastle, our site offers the best of both worlds—meaningful work that makes a difference in people’s lives, just a short stroll from the beach, cafes, and the city’s vibrant atmosphere.
What You’ll Be Doing:
As the Administration Officer, you will:
- Deliver a range of administrative and clerical support services to ensure the smooth operation of the Unit.
- Provide day-to-day administrative assistance to nursing, allied health, and medical staff.
- Support communication between staff, patients, and families with professionalism and compassion.
- Manage general enquiries, record keeping, and data entry with accuracy and attention to detail.
- Assist in scheduling, documentation, and coordination of ward activities.
Your organisational skills and ability to juggle competing priorities will ensure the team runs efficiently and that patients and families receive exceptional service and support.
About You:
You’re an organised, approachable, and detail-oriented professional who enjoys being part of a collaborative team. You’re proactive in your work, handle sensitive information with care, and bring a calm and supportive presence to your workplace.
You’ll bring:
- Proven experience in administrative or clerical roles.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Proficiency in computer systems and confidence in learning new programs.
- A friendly, team-focused attitude and a commitment to patient-centred care.
If you thrive in a busy healthcare environment and want to contribute to a team making a real difference in mental health care, this is the role for you.
What We Offer:
At ISMHU, you’ll be supported every step of the way by a team that values collaboration and professional growth.
You’ll receive:
- Comprehensive orientation and onboarding to help you succeed in the role.
- Day-to-day guidance and support from the Administration Supervisor and Nurse Unit Manager.
- Access to training through My Health Learning and professional development opportunities within HNELHD.
- The opportunity to work within a passionate, multidisciplinary team that truly values what you bring to the role.
- Working with Hunter New England Health also gives you access to:
- Salary packaging options to increase your take-home pay.
- Fitness Passport membership for you and your family.
- Employee Assistance Program (EAP) for staff and immediate family members.
- ADOs each month (for full-time staff).
- Four weeks annual leave (pro-rata for part-time employees).
With CORE values of Collaboration, Openness, Respect, and Empowerment, you’ll join a workplace that empowers you to thrive both personally and professionally.
Additional Information:
- An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
- To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
- We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Chelsea Robertson on Chelsea.Robertson@health.nsw.gov.au
Information for Applicants:
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
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