Administration - Clinical Support Officer

About the Clinical Support Officer – Intake Services

This role is Monday–Friday | Hours are10:00 AM – 6:30 PM | 12-Month Contract (Maternity Leave Cover, with the Potential to Extend)

We’re looking for a proactive and organised Clinical Support Officer (CSO) to join our dedicated team at James Fletcher Hospital, supporting intake services including:

• Mental Health Line
• NMHEC-RAP (Northern Mental Health Emergency Care – Rural Access Program)
• Mental Health First Responder

You’ll be supporting clinicians in a 24-hour service environment and working closely with the Team Manager to ensure administrative efficiency across services.

About NMHEC-RAP and Rural Access Program 
This vital program supports timely mental health assessments and care for rural and remote communities across three local health districts. It enables people in these areas to access specialist mental health services at their local hospitals.

What You’ll Be Doing
You’ll provide timely and accurate administrative support to help clinical teams deliver excellent care. From managing rosters and data entry to troubleshooting IT issues, your role ensures smooth day-to-day operations and supports the broader goals of our service.

Key Duties of a Clinical Support Officer (CSO):

• Data Entry and Reporting into HR, finance, and clinical systems
• Roster Management and schedule maintenance
• IT Support: Troubleshooting and reporting IT issues for clinicians
• Minuting meetings
• Uphold confidentiality in all tasks
• Support Patient Care Data Entry for clinical teams
• Assist with rostering, recruitment, performance reviews, and payroll
• Manage and order medical and non-medical supplies
  
  

Training and Support
We offer a comprehensive induction and training program, including face-to-face and online learning, to ensure your success in this role.

At Hunter New England Health enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day: 

• Sustainable Healthcare: Together towards zero 
• Monthly Allocated Days Off (for full-time employees) 
• 4 weeks annual leave (pro-rata for part time employees)
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
• Salary packaging options - up to $11,600 plus novated leasing 
• Fitness Passport for health and well-being - discounted gym options for you and your family 
• Employee Assistance Program (EAP) for staff and family members Opportunity to work and collaborate with a range of non-clinical and clinical professionals 
  
  
  

Ready to make a difference?
We’re looking to fill this role as soon as possible, so don’t miss this opportunity to support critical mental health services in our community.

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link above). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 

 Information for Applicants: 

An eligibility list will be created for future temporary full or part time vacancies.

To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa. 

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
Aboriginal and Torres Strait Islander candidates are encouraged to apply. 
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
Connect with us on Facebook and LinkedIn!