Night Telephonist

Employment Type: Permanent Part Time
Position Classification: Telephonist Level 3
Remuneration: $72,365.94 - $73,814.94 + Super 
Hours Per Week: 37.5
Requisition ID: REQ649914
Location: Taree
Applications Close: 30th of April 


About Us

Located in the heart of the Manning Valley, Taree is a charming riverside town set along the beautiful Manning River. Just 3.5 hours from Sydney and 2 hours from Newcastle, it offers the perfect blend of relaxed coastal living and accessibility. With stunning beaches, national parks, and a welcoming community, it’s an ideal place to live, work, and unwind.

At Manning Hospital, you’ll join a supportive and collaborative Emergency Department team that values respect, communication, and teamwork. Our culture is built on integrity, inclusion, and a shared commitment to delivering excellent patient care - every patient, every time.

About the Role

We are seeking a reliable, mature, and enthusiastic Telephonist to join our Emergency Department administrative team in a casual overnight role (9:00pm – 7:00am, 7-day rotating roster).

As the first point of contact for patients, visitors, and staff, you’ll play a critical role in ensuring seamless communication during the hospital’s most vital hours.

A typical shift will see you:

• Operating the hospital switchboard and paging systems
• Managing a high volume of calls and enquiries
• Greeting and registering Emergency Department patients and visitors
• Accurately recording and relaying messages
• Supporting clinical teams with timely and clear communication
• Working both independently and collaboratively in a fast-paced environment

This is a unique opportunity for someone who thrives in calm, focused overnight work and can confidently handle sensitive situations with professionalism and care.

About You

We’re looking for someone who brings both capability and the right attitude to this important frontline role.

Essential:

• Availability to work overnight shifts (9pm–7am) across a 7-day rotating roster
• Strong communication skills with a compassionate, patient-focused approach
• Ability to remain calm under pressure and manage competing priorities
• Confidence working independently overnight
• Solid computer and switchboard/telephony skills

• Experience in healthcare, customer service, or high-volume call environments is desired.

You’ll also bring a mature outlook, sound judgement, and the ability to interact with people from all walks of life in a respectful and professional manner.

Why Join Us?

• Be part of a supportive and inclusive team culture
• Play a meaningful role in supporting your local community
• Enjoy flexible overnight shifts suited to night owls or work/life balance
• Gain valuable experience in a hospital setting
• Receive training in hospital systems, processes, and communication tools

Need more information? 
  1) Click here for the Position Description 
  2) Find out more about applying for this position
For role related queries or questions contact Vickie Taylor on Vickie.Taylor@health.nsw.gov.au

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 
 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

 At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

This position is full time; however, part time/job share arrangements may also be considered.

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

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