Armidale Community Health Administration Officer

Employment Type: Permanent Full time (38 hours per week)
Location: Armidale Community Health, Armidale & Uralla
Position Classification: Administration Officer Level 2
Remuneration: $33.59 - $34.70 Per Hour + 12% Super + Salary Packaging
Applications Close: Wednesday 11th March 2026 
Requisition ID: REQ646009 

Join our team and make a difference in every patient’s first impression

About the Role
NSW Health is seeking a motivated and professional Administrative Officer to join the Armidale Community Health team. As one of the first points of contact for patients, you will play a key role in providing a welcoming, efficient, and supportive environment across a wide range of health services. These include Child and Family Health, Memory and Cognition, Palliative Care, Speech Pathology, Psychology, Dietetics, and more.
This role involves:

• Making and following up on patient appointments
• Assisting with front-line reception duties
• Supporting clinical and non-clinical staff with administrative tasks
• Maintaining accurate patient records and documentation

This is a full-time position (8:30am – 4:50pm, weekdays), though flexible work arrangements such as part-time or job share may be considered.

About You
You are a friendly, professional, and organised individual who thrives in a busy healthcare environment. You communicate clearly and empathetically, helping patients feel at ease from the moment they arrive. With strong customer service experience, you handle enquiries and challenges with patience and professionalism.
You are highly computer literate and adaptable, able to learn new systems quickly and maintain accurate records and appointments. You work well both independently and as part of a team, supporting colleagues and contributing to a positive workplace culture. You are proactive, take pride in your work, and are committed to ongoing learning and professional development. Above all, you value cultural respect and inclusivity, reflecting NSW Health’s commitment to providing equitable care to all patients.

Key Responsibilities

• Provide friendly, professional customer service as the first point of contact in person, by phone, and email.
• Maintain accurate patient records and documentation using electronic systems.
• Support staff with administrative tasks, including ordering, invoicing, and meeting coordination.
• Manage filing systems and ensure compliance with privacy and confidentiality requirements.
• Coordinate patient transport, admissions, discharges, and transfers to ensure continuity of care.
• Prioritise workload effectively in a busy environment while maintaining high standards.
• Uphold workplace health and safety and act in line with NSW Health values and cultural respect.

Key Challenges

• Managing competing requests from multiple services.
• Prioritising and organising tasks in a busy, high-demand environment.
   

Why Join Us?

At Hunter New England Health, you’ll be part of a forward-thinking organisation committed to innovation, patient-centred care, and excellence in service delivery. You will have the opportunity to lead impactful technology initiatives and work with a supportive team dedicated to improving the health of our communities

• A commitment to sustainable healthcare – Together Towards Zero
• Accrued Days Off (ADOs) each month for full-time staff
• Four weeks annual leave (pro rata for part-time employees)
• Generous superannuation contributions
• Attractive salary packaging options
• Fitness Passport program
• Employee Assistance Program (EAP) for staff and family members
• Opportunities to collaborate with a wide range of clinical and non-clinical professionals
• Participation in team events and celebrations
• Flexible work arrangements and potential for additional shifts

Need more information?
Click here for the Position Description
Find out more about applying for this position
For role related queries or questions contact Gemma Model on Gemma.Model@health.nsw.gov.au

Additional Information:

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies. 
• To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa. 
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
• This position is full time; however, part time/job share arrangements may also be considered. 
   
   

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.  
 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au  for confidential support.   
 
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