Support Manager - Oracle Applications

Support Manager – Oracle Applications (Health Manager Level 5)

Lead the Support and Performance direction of Oracle applications across NSW Health, ensuring the performance, resilience, and continuous improvement of critical statewide systems – while enjoying hybrid flexibility, competitive pay, and real career growth.

• Permanent Full Time 
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary from $180,279 up to $201,662 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, Monday 2nd November 2026


Your work matters at eHealth NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW.


Join the Team
As the Application Support Manager - Oracle Applications, you'll lead the teams and services behind some of NSW Health's most critical Oracle platforms. You'll drive service excellence, oversee enterprise support operations, manage major incidents and vendor partnerships, and champion continuous improvement across Oracle E-Business Suite and Fusion Applications environments. This is an opportunity to influence statewide outcomes, build high-performing teams, and ensure the resilience, performance, and future direction of essential digital services.

In this role, you will:

• Lead the support and performance of enterprise Oracle platforms supporting HR, Payroll, Finance, ERP and HCM services across NSW Health.
• Manage and develop a high-performing support team, driving capability uplift, collaboration and service excellence.
• Drive major incident resolution and service recovery outcomes as the senior escalation point for critical business systems.
• Govern release, change and environment management, ensuring seamless Oracle updates, upgrades and business readiness.
• Partner with senior stakeholders, vendors and Oracle to shape service strategy, optimise performance and deliver continuous improvement.

View the position description here


About You
We're looking for someone who:

• Has extensive experience leading enterprise Oracle E-Business Suite and Fusion support services in complex environments.
• Significant knowledge in Oracle Payroll for Australian organisations
• Significant knowledge of eHealth custom applications, such as VaxLink, RUM, UROC, and eRoPP.
• Brings deep knowledge of Oracle SaaS operations, release governance, and ITIL service management.
• Influences senior stakeholders and turns technical challenges into strategic business outcomes.
• Drives service excellence through strong vendor partnerships, performance governance, and continuous improvement.
• Inspires and develops high-performing teams while building capability for the future.

Why work at eHealth NSW
At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Salary packaging to maximise your take-home pay
• Wellbeing initiatives like Fitness Passport to support your physical and mental health

Hear about how our team benefits from working at eHealth


Learn More About Us

• Find out how we hire at eHealth NSW 
• Check out our diversity and inclusion commitment

How to Apply
Submit your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. While we accept AI use - we want your application to feel genuine and true to you.

For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Andrew Pollock and quote REQ682413.


Important information

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months. 
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.