Application Support Specialist - Oracle HCM Cloud

Application Support Specialist - Oracle HCM Cloud (Multiple roles)

• Permanent Full-Time
• Work from our modern Chatswood, St Leonards, or Charlestown Office
• In-office presence with hybrid flexibility for work-life balance
• Attractive salary, up to $189,449 per annum (trp) plus 17.5% annual leave loading (Health Manager Level 4)
• Additional 12 days off per year and 4 weeks annual leave
• Increase your take home pay with salary packaging, discounted fitness passport and more!
• Join the team enriching health in millions of ways every day through digital innovation

Applications Close: 11:59 pm, 7 August 2025

Working at eHealth

Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:

• Flexible work options
• Professional growth and career development
• Various health and wellbeing programs to support our team

About the Opportunity

Be the tech behind the team - as an Application Support Specialist of our Oracle Applications Support Team you'll play a crucial role in supporting the systems that keep our statewide operations running smoothly. You'll deliver enterprise-grade techno-functional support across a sophisticated Oracle ecosystem, providing expert second-level assistance for escalated issues from business stakeholders.

In this collaborative role, you'll work closely with HR Business Partners, Functional and Technical teams, and internal stakeholders to ensure the stability and performance of our Oracle HCM Cloud applications - including Core HR, Talent Management, Performance Management, and Taleo.

If you're passionate about problem-solving, improving systems, and contributing to meaningful change in a fast-paced environment, we'd love to have you on board.

In this role, you will:

• Provide techno-functional support on recruitment lifecycle issues across Taleo and Oracle Recruiting Cloud (ORC).
• Maintain and troubleshoot approval workflows (BPM tasks) in both Core HR and ORC.
• Write and debug SQL queries to support issue analysis and ad-hoc data requests.
• Support Taleo Connect Client (TCC) and ORC integrations with Core HR or third-party systems

This role is internally referred to as Senior Digital Specialist - Workforce Applications.

About you

We are looking for someone who has:

• Extensive hands-on experience in Oracle HCM, including Core HR, and Taleo (TEE) OR Oracle Recruiting Cloud (ORC), spanning both implementation and ongoing support.
• Experience with configuring and supporting Oracle Redwood features and the Oracle HCM AI Agent (including setup, user enablement, and troubleshooting) will be preferred.
• Demonstrated expertise in functional support, issue resolution, and expert in troubleshooting Core HR and Recruiting lifecycle issues, including workflows, data errors, and process breakdowns.
• Proficiency in using SQL, HDL (HCM Data Loader), and TCC for data correction, mass uploads, and validation activities.
• Skilled in maintaining and troubleshooting OTBI, BI Publisher, and HCM Extracts for operational and compliance reporting.
• Strong experience in managing user roles, security profiles, and resolving access-related issues across HCM and Recruiting modules.
• Hands-on experience in regression testing, impact analysis, and issue resolution during Oracle Cloud quarterly updates and patches.

Need more information?

• Position Description
• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment
• Learn more about us at eHealth NSW

About Us - eHealth NSW

At eHealth NSW, we're leading the digital transformation of Australia's largest health system. As NSW Health's digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state.

Guided by a Cloud First Strategy, we're harnessing digital technology to better patient care and deliver scalable, quality, patient-centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia's largest health organisation - alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a difference.

How to apply

Share with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience.

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we're eager to see your personality and get to know the person behind the application!

For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor at Manisha.Tuladhar@health.nsw.gov.au or Hiring Manager, Priti Doppalapudi at on Priti.Doppalapudi@health.nsw.gov.au and quote REQ589607.

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).