CCLHD - Mental Health Administration Support Officer - Level 3 - Casual

Are you a highly organised and proactive professional with a passion for supporting high-quality mental health care? We are seeking a dedicated Administration Officer Level 3 to provide vital administrative support within our Mental Health Services across the Central Coast District. Supporting both Inpatient and Community Teams.

In this key role, you will contribute to the smooth and efficient operation of the unit by managing reception duties, maintaining accurate patient records, coordinating appointments, and supporting both staff and consumers with professionalism and care. You’ll also play an important role in preparing for meetings—taking minutes, compiling agendas, and ensuring all documentation is accurate and up to date.

Your strong communication skills, ability to prioritise competing tasks, and attention to detail will be essential in supporting clinical and operational workflows. From managing phone and front desk enquiries to assisting the unit manager with diary coordination and administrative tasks, you will be a central part of a collaborative and compassionate team delivering essential mental health services.

What you’ll do:

• Greet and assist clients and visitors professionally

• Manage patient records, admissions, discharges, and referral processes

• Schedule and monitor client appointments

• Support team meetings with room bookings, agendas, minutes, and follow-ups

• Provide responsive customer service and internal support

• Assist with diary management and project coordination for leadership
  
  

About You: 

• Proven experience in an administrative or clerical position, ideally within a healthcare or community service environment.
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Confidence in using electronic records systems and Microsoft Office applications