CCLHD - Client Services Officer - headspace

Employment Type:  Casual
Position Classification: Administration Clinical Support Officer Level 3
Remuneration: $35.84 - $36.96 Per Hour
Hours Per Week: Up to 38
Location: Across CCLHD
Requisition ID: REQ647470
Applications Close: Sunday, 26 April 2026 at 11.59pm

At Central Coast Local Health District our strategic vision is Trusted Care.  Better health for everyone. headspace is looking for a compassionate, organised, and resilient Client Services Officer to be the welcoming face of our service, supporting young people at some of the most important moments in their lives.

About the Opportunity

As a Client Services Officer, you will be at the heart of a dynamic, multi-site mental health service, supporting young people, their families, and carers as they take their first steps toward support. You will combine strong administrative skills with empathy, professionalism, and initiative in a fast-paced environment where no two days are the same.

If you have worked in a youth or mental health setting, you already understand that every interaction counts. This role is more than administration, it is about creating a safe, supportive first impression and helping young people feel seen, heard, and connected. In this role you will:

• Be the first point of contact, providing warm, respectful, and confidential support to young people and their networks while ensuring they’re connected to the right services.
• Deliver high-quality administrative and reception support across multiple locations, maintaining efficient day-to-day operations.
• Coordinate office systems, reporting, and data management to keep processes running smoothly.
• Use initiative and sound judgement to prioritise competing demands and collaborate with a diverse team to achieve the best outcomes for young people.

For more information about this role, please view the Position Description.

About You

We are looking for someone who has:

• Proven experience working in a youth and/or mental health setting, with a strong understanding of the needs of young people and their support networks
• Exceptional communication and interpersonal skills, with the ability to engage empathetically and professionally with people in distress
• Strong administrative and organisational capabilities, with the ability to manage multiple priorities in a fast-paced environment
• The confidence to use initiative and sound judgement to respond effectively to complex and competing demands
• A genuine commitment to supporting young people, contributing to a safe, inclusive, and strengths-based service environment

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.

Benefits

• Work-Life Balance: Enjoy flexible working hours to support your work–life balance
• Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.
• Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.
• Career Growth: Advance your career with free professional development courses and secondment opportunities.

Need More Information?
Eleanor Bizaare
Phone: 4394 9100
Email: eleanor.bizaare@health.nsw.gov.au

Click here to find out more about applying for this position.

Working for Central Coast Local Health District - NSW Health 

Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You’re also welcome to reach out to Nathan Bramston-Dean in our Aboriginal Workforce Development Team at CCLHD-AboriginalWorkforce@health.nsw.gov.au or call 02 4320 3519 for one-on-one support.

Vaccination Requirements

All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive. This includes:

• Category A positions: Mandatory evidence of protection against specified infectious diseases, including annual influenza vaccination and tuberculosis assessment. 
• Category B positions: Vaccination is recommended but not mandatory. 

Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy.

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

Additional Information

An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.

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You are encouraged to complete applications on a week day where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 367.