CCLHD - Administration Support Officer Level 2 - Health Information Services - Gosford & Wyong Hospital

Employment Type:  Permanent Full Time/Part Time, Temporary Full Time/Part Time, Casual
Position Classification: Administration Officer Level 2
Remuneration: $33.59 - $34.70 per hour
Hours Per Week: Up to 38
Location: Gosford Hospital or Wyong Hospital
Requisition ID: REQ647402
Applications Close: Sunday, 15 March 2026 at 11.59pm

Do you thrive in a fast-paced environment and enjoy keeping things organised behind the scenes? We are seeking Health Information Services Administration Support Officers to support our dedicated teams at Gosford or Wyong Hospitals.

About the Opportunity

In this important role, you will play a key part in ensuring patient information is managed with accuracy, efficiency and confidentiality, helping support clinicians in providing safe and effective care to our community. As a member of the Health Information Services team, you will deliver a wide range of administrative and customer service support activities that assist in maintaining the smooth and efficient operation of hospital services.  The position involves working shifts from Monday to Saturday, within the hours of 7:00 am to 7:00 pm.  

Through careful record management, well-organised processes and responsive support, your work contributes directly to effective patient care by ensuring clinical teams can access the information they need, when they need it.  In this role you will:

• Coordinate ward and unit administrative systems and procedures to support efficient office operations and smooth service delivery.
• Manage medical record processes including collecting discharged records, retrieving files for inpatient and outpatient services, and performing high-volume scanning with quality checks to ensure accuracy and data integrity.
• Provide responsive customer service by handling enquiries, processing patient information requests, and following up outstanding records required for coding.
• Prepare reports and documentation, utilise computerised systems to support administrative workflows, and assist with training team members when required.

For more information about this role, please view the Position Description.

About You

We are looking for someone who has:

• Strong organisational skills and the ability to manage competing priorities while meeting deadlines in a busy environment.
• Excellent attention to detail and a commitment to maintaining accuracy when managing and processing medical records.
• Well-developed customer service and communication skills, with the ability to respond to enquiries professionally and effectively.
• Experience using computerised systems and confidence working across multiple administrative platforms and technologies.
• A collaborative approach and a genuine commitment to supporting team outcomes and delivering high-quality service to patients, staff and stakeholders.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.

Benefits

• Work-Life Balance: Enjoy an accrued day off each month, 17.5% annual leave loading, and paid parental leave - dependent upon the role.
• Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.
• Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.
• Career Growth: Advance your career with free professional development courses and secondment opportunities.

Need More Information?
Susan Ingram
Phone: 4394 8288
Email: susan.ingram@health.nsw.gov.au

Click here to find out more about applying for this position.

Working for Central Coast Local Health District - NSW Health 

Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You’re also welcome to reach out to Nathan Bramston-Dean in our Aboriginal Workforce Development Team at CCLHD-AboriginalWorkforce@health.nsw.gov.au or call 02 4320 3519 for one-on-one support.

Vaccination Requirements

All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive. This includes:

• Category A positions: Mandatory evidence of protection against specified infectious diseases, including annual influenza vaccination and tuberculosis assessment. 
• Category B positions: Vaccination is recommended but not mandatory. 

Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy.

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

Additional Information

An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.

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You are encouraged to complete applications on a week day where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 367.