Transition Support Worker

Transition Support Worker - Targeted

Agency for Clinical Innovation

·       Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

• Join an organisation passionate about delivering improved health care.  

• Flexible Working Organisation based in state of the art, agile offices in St Leonards.  

We are looking for someone who can: 

·       Support young people and their families through the healthcare transition process by managing enquiries, providing information, and assisting with referrals and appointments.

·       Maintain accurate records of all communications and actions, including data entry, discharge processing, and follow-up post-transfer.

·       Work collaboratively with the Transition Care Coordinator to ensure smooth service delivery, clear communication, and up-to-date resources for stakeholders.

About us  

The Agency for Clinical Innovation (ACI) leads innovation in clinical care across NSW. We do this by bringing clinicians, patients and healthcare managers together to design and implement new ways to deliver healthcare. 

For more information go to https://www.aci.health.nsw.gov.au 

What you will be doing  

The primary purpose of the Transition Support Worker role is to provide support for the Transition Care Coordinator (TCC) to help young people with chronic illness/disability transitioning from paediatric to adult health services throughout NSW and to improve process across the health system.

The Transition Support Worker is a key member of the Transition Care Service team. This is a part-time role, working two days per week, with designated anchor office days based in St Leonards.

Employment details 

Employment Type: Part Time Permanent
Position Classification: Administrative Officer Level 3
Remuneration: $68,338.79 - $70,468.72 pro rata per annum excluding Superannuation  
Hours Per Week: 16
Requisition ID: REQ579926

How to apply  

Your application should include: 

• a cover letter detailing your interest and how your skills and experience are relevant to this role, maximum of 3 pages 

• an up-to-date resume of no more than five (5) pages which clearly details your skills and experience as relevant to this role. 

• address Selection Criteria / Question below in your application. 

Application must be lodged electronically.  Please go to https://jobs.health.nsw.gov.au/ and search Job Reference Number REQ579926 to submit your application. 

Selection Criteria

1. Experience working with young people with chronic illnesses and disabilities.

2. Ability to work as an effective member of a team with the capacity to undertake a diverse range of tasks and also to work with minimal direction when required.

3. Strong communication skills including experience of communicating with young people.

The ACI values diversity and is committed to building an inclusive workplace culture that reflects the community we serve.  

We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTIQ+, those with special needs and people from culturally and linguistically diverse backgrounds. 

If you are an Aboriginal or Torres Strait Islander person and would like some more information about applying for a role within the ACI, please contact one of our Aboriginal Workforce Consultants on 1800 004 546 or by email aboriginalcareers@health.nsw.gov.au 

If you are a person with disability and require information or specific arrangements to participate in the recruitment process, please contact HSNSW-DisabilityEmployment@health.nsw.gov.au.   

This position is a permanent/ temporary position and requires full working rights in Australia (e.g. Australian citizenship/ permanent resident).  If you currently hold a temporary visa that allows you to live and work in Australia, you may be eligible for employment opportunities in line with the conditions of your visa. 

Need more information?  
  1) Click here for the Position Description
  2) Find out more about applying for this position 

If you would like more information on this role please contact Silvana Techera at Silvana.Techera@health.nsw.gov.au or via 0425 232 128.

This recruitment is managed by our internal teams at the ACI. ACI is unable to accept agency applications nor engage with recruitment agencies at this point in time. We thank you in advance for respecting our process. 

Closing date: Wednesday, 2nd July 2025 at 11.59pm